The lens on my fuji camera is cracked, my mother bought a 3 year guarantee, but they wont fix it (read more)?
ok, The lens on my fuji camera is cracked, my mother bought a 3 year guarantee, and the store we bought it at told us what ever happends, no matter what, they will fix it, free of charge. when the lens broke we went to the store, we only had it for one year, and since it was a little over a year, we would have to send it to the company to get it fixed. we did, and we also copied the 3 year guarantee contract, and they told us we still have to pay around 60 dollars. they said they can fix the other things, but the lens need money. now they should give us out 20 dollars for the 3 year guarantee, and also they money to contact them and send the camera, just they they send it back, thats around 40 dollars!
1; it would be smarter to just fix it, not waste time.
2; the store is false advertising, because they said " no matter the damage, we will fix it, free of charge" why do you think we paid extra to get the 3 year guarantee?
so what do you think we should do, further?